A Simple Guide to the NDIS myplace Portal: What It Is, How It Works & Why It Matters
A Simple Guide to the NDIS myplace Portal: What It Is, How It Works & Why It Matters
- July 10, 2025
Navigating the NDIS can sometimes feel like a full-time job. Forms, budgets, services — it’s a lot to keep track of, and if you’re wondering where to start or how to keep it all organised, you’re definitely not alone. That’s where the myplace portal steps in to help.
If you’ve heard the name but aren’t quite sure what it is or how to use it, no worries. Let’s take it step by step, like having a friendly chat over a cuppa, and unpack what the myplace portal is all about — why it matters and how it can make your NDIS journey a little easier.
What is the myplace portal?
The myplace portal is a secure online space within the myGov website designed specifically for NDIS participants (or someone they trust) to access and manage their NDIS plans. If you already use myGov for things like Medicare or Centrelink, then you’re halfway there!
Think of the myplace portal as your personal NDIS dashboard. It’s your go-to spot for checking your plan, managing your funding, and keeping up with services — all without having to sift through paperwork or wait on hold.
What can you do on the myplace portal?
Once you’re logged in, the portal offers quite a few handy features, giving you more control and clarity over your supports. Here’s a snapshot:
- View your current and past NDIS plans
- Check and update your contact details
- Submit payment requests if you’re self-managing
- Make and manage service bookings with providers
- Upload important documents like service agreements or assessments
- Read secure messages from the NDIS
- Share parts of your plan with service providers
- Search for NDIS registered providers near you
You don’t need to use everything right away — start with what feels most useful and grow your confidence from there.
How do you get started?
To jump in, you’ll need two things:
- A myGov account — If you already use myGov, you can link your NDIS to the same account. If not, creating one is straightforward at my.gov.au.
- An NDIS activation code — This is a one-time, six-digit code sent by SMS to the phone number linked to your NDIS account. It’s valid for 24 hours, so keep an eye out! If it doesn’t arrive or expires, you can always contact the NDIS for assistance.
Once you’ve linked your account, you can log in anytime through myGov to access your myplace portal.
Can someone else help manage the portal?
Absolutely! If you have a plan nominee, child representative, or a trusted person supporting your NDIS journey, they can access the portal too — but they’ll need to link it to their own myGov account with their role-specific details. Sharing logins or using someone else’s information won’t work and might cause issues.
Is my information safe?
Definitely. The myplace portal is managed by the NDIA and Services Australia with strong privacy and security measures in place. When you sign in, you agree to a privacy notice that explains how your information is used solely to support your access to the NDIS and deliver your services safely.
What if I get stuck?
Technology can be tricky sometimes, and that’s okay. You’re not alone in finding it confusing at first — there’s plenty of support available:
- The NDIS provides clear, step-by-step guides to walk you through the portal features
- myGov support can help if you’re having login issues
- Your local NDIS office is there to help with any plan-related questions or corrections
- And if you want someone to explain it all in plain language, organisations like Concept Care are ready to support you
No one expects you to figure it all out by yourself.
Handy tips for using the myplace portal
- Use a modern browser like Chrome, Safari, Firefox, or Edge for the best experience
- Keep your mobile number and email up to date with the NDIS — it helps with activation codes and notifications
- Start small by just viewing your plan to get familiar
- If something doesn’t look right, trust your gut and reach out for help
Save your login details securely or use a password manager
Clearing up a common question: Service Agreements vs Service Bookings
A service agreement is a contract you have directly with a provider that outlines what supports they’ll provide and how often. These are managed outside the portal.
Service bookings, however, are the digital connection inside the myplace portal between your NDIS plan and your provider. They enable the provider to get paid from your funding. Think of service bookings as the bridge that links your plan’s funds to the supports you receive.
What if my plan details seem wrong?
Mistakes happen, and that’s okay. If something about your plan, bookings, or budgets doesn’t feel right, you can contact your local NDIS office to review and fix any errors. It’s your plan, and you have every right to understand it and feel confident in it.
Remember: You’re not alone, and you’re doing better than you think
If the idea of using the myplace portal feels like just one more thing on your to-do list, take a breath. Learning something new always takes time, and it’s perfectly fine to go at your own pace.
The portal is there to give you more control and flexibility, helping you make the most of your supports and work towards your goals — one step at a time.
Conclusion: You’ve Got This!
We know managing your NDIS plan can sometimes feel a bit overwhelming, but remember—you don’t have to do it alone. Concept Care Disability Solutions (Concept Care), a trusted NDIS provider in Sydney, is here to help you stay organised, in control, and on top of your supports and services. Take it one step at a time, and know that help is always just a phone call away.
If you ever have questions or need assistance, we’re here for you. At Concept Care, we understand how crucial it is to have the right support. Call us today on 1800 266 237 to chat about how we can help you manage your NDIS plan and achieve your goals.
We’re cheering you on every step of the way as you navigate your NDIS journey!
Recommended to read: 8 Tips for Choosing an NDIS Provider in Sydney