Privacy and Policy
This website is for informational purposes only and does not guarantee the accuracy of any information on the site.
- Some information on this website is sourced from third parties, who make no guarantees about the accuracy of their information. This website is not a substitute for professional advice.
- The material on this website may be subject to change without notice. Concept Care disclaims all liability for any loss or damage incurred by users of this website.
- This website contains links to external websites over which Concept Care has no control. Users should be aware that they are visiting other sites at their own risk and discretion.
Concept Care treats all people with courtesy and dignity, recognising their human rights to self-determination and privacy.
As part of our commitment to putting people first, Concept Care has instituted the below Privacy Statement. To ensure our clients consistently feel respected and protected.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern how we collect, use, disclose, store, secure and dispose of your Personal Information.
You may obtain a copy of the Australian Privacy Principles from the Website of The Office of the Australian Information Commissioner at www.oaic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, and phone numbers.
This Personal Information is obtained in many ways, including consultations, telephone and email correspondence, our Website www.conceptcare.com.au, media and publications, other publicly available sources, cookies and third parties. We don’t guarantee website links or the policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose in circumstances where you reasonably expect such use or disclosure.
You may unsubscribe from our mailing/marketing lists at any time by clicking on the unsubscribe link, emailing us, or writing to us. When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information. And, how we plan to use it.
This information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs. It also covers membership of a trade union or other professional body, criminal record, or health information.
The Information will be used by us only:
- for the primary purpose for which it was obtained.
- secondary purpose directly related to the primary purpose.
- with your consent, or where required or authorized by law.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case, we will take reasonable steps to ensure you are made aware of the information provided to us by the third party.
In providing a Service, Concept Care utilizes ‘cookies.’ A cookie is a small text file stored on your computer for record-keeping. A cookie does not identify you personally or contain any other information about you, but it does identify your computer.
We and some of our affiliates and third-party service providers may use a combination of ‘persistent cookies’ (cookies that remain on your hard drive for an extended period) and “session ID cookies”(cookies that expire when you close your browser) on the Website too. For example, track overall site usage, and track and report on your use and interaction with ad impressions and ad services.
You can set your browser to notify you when you receive a cookie so that you can accept or reject it in each instance. However, refusing cookies may negatively impact the functionality and usability of the Website.
Disclosure of Personal Information
We may disclose your Personal Information in some circumstances, including the following:
- To third parties where you consent to the use or disclosure; and
- Where required or authorized by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, and unauthorized access, modification, or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which we will keep for a minimum of 7 years.
Access to Your Personal Information
You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions. Please get in touch with us in writing if you wish to access your Personal Information.
Concept Care will not charge any fee for your access request but we may charge an administrative fee for providing a copy of your Personal Information. We may require your identification before releasing the requested information to protect your Personal Information.
Maintaining the Quality of Your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to ensure that your Personal Information is accurate, complete, and up to date. If you find that the information we have is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
If you wish to complain about how we have handled your personal information, please provide our Privacy Officer with full details of your complaint and any supporting documentation:
- By e-mail at [email protected] or
- Letter to The Privacy Officer, Concept Care Pty Ltd, 5A Baragal Place, Hoxton Park NSW 2171, Australia.
Our Privacy Officer will endeavour to:
- Provide an initial response to your query or complaint within 10 business days, and
- Investigate and attempt to resolve your query or complaint within 30 business days or longer as necessary and notified to you by our Privacy Officer.
Concept Care reserves the right to change this Policy at any time, and any amended Policy is effective upon posting to this Website. Will make every effort to communicate any significant changes to you via email or notification via the Service. Your continued use of the Service will be deemed acceptance of any amended Policy.