What Can I Do If I Don’t Agree With an NDIS Decision? A Step-by-Step Guide for Families
What Can I Do If I Don’t Agree With an NDIS Decision? A Step-by-Step Guide for Families
- May 13, 2025
Sometimes the NDIS says no — but that’s not the end of the story.
If you’ve opened a letter or email from the NDIS and felt your stomach drop, you’re not alone. Maybe your child’s funding was cut, or the support you asked for didn’t get approved. It’s frustrating, confusing — and sometimes even a bit heartbreaking.
Take a breath. We’re here to help you through it.
At Concept Care, we speak with families every day who are trying to figure out what to do next after receiving a decision that just doesn’t sit right. And the good news? You can ask for the decision to be looked at again — and you don’t have to do it alone.
So… Can I Appeal an NDIS Decision?
Yes, absolutely. The NDIS calls these reviewable decisions, and they include things like:
- Being told you (or your family member) aren’t eligible for the NDIS
- Not getting funding for a particular support or service
- Having your plan budget cut
- Feeling like your plan doesn’t reflect your actual needs
If something doesn’t feel fair or accurate, you’re allowed to speak up — and we’re here to guide you through it, step by step.
Step 1: Ask for an Internal Review
Your first move is to ask the NDIA to review the decision internally. This means a different person at the NDIS will take another look — kind of like a second opinion.
📝 You need to do this within 3 months of getting the decision.
How to ask for a review:
- Call the NDIS on 1800 800 110
- Or fill out the “Application for Internal Review of a Decision” on the NDIS website
💬 Tip: In your own words, explain why you think the decision isn’t right. If you can, add any new info that supports your point (like reports or personal stories).
Step 2: Gather Some Backup
You don’t need to become a legal expert, but a bit of evidence can really help your case.
Here are some things that might be useful:
- Reports from health professionals (GP, OT, psychologist, etc.)
- Letters from support workers or teachers
- A personal note about how the decision affects your day-to-day life
- Updated goals or needs you’ve noticed since the plan was made
💡 Not sure what to include? Reach out to your Support Coordinator or NDIS service provider (like us at Concept Care!) — we help with this kind of thing all the time.
Step 3: What Happens Next?
Once you submit your request, the NDIA will go over your application and all the info you’ve provided.
They might:
- Change the decision
- Keep it the same
- Ask you for more details
- Offer a meeting to chat about it
⏳ It can take a few weeks, so hang in there — and keep any communication you receive in a safe place.
Step 4: Still Not Happy? You Can Take It Further
If the internal review doesn’t change things (or doesn’t go the way you hoped), don’t worry — there’s still another step.
You can apply to the Administrative Appeals Tribunal (AAT). This is an independent body that looks at NDIS decisions from a fresh, outside perspective.
You have 28 days to apply after the internal review outcome.
You don’t have to go it alone here either — an advocate, family member, or support person can help. There are even services that offer free legal help and advocacy support.
🔗 Learn more: www.aat.gov.au
You Don’t Have to Do This Alone
We know that appealing an NDIS decision can feel overwhelming — especially when you’re already supporting a loved one with complex needs.
That’s why Concept Care is here — not just as a NDIS service provider, but as a partner in your journey. We can help you gather documents, understand the process, and advocate for what’s fair.
Because you deserve to feel heard. And your loved one deserves a plan that truly reflects their needs, strengths, and goals.
Let’s Chat
If you’re unsure about an NDIS decision — or just feeling stuck — give us a call. We’ll listen, support you, and help you figure out the next step.
📞 Contact Concept Care today — because navigating the NDIS is easier when you’ve got someone in your corner.