Our Commitment to Child Safety
Every child has the right to feel safe, be heard and be treated with dignity
CHILD SAFETY COMES FIRST
A clear promise from our leadership
Concept Care is committed to providing services and environments where every child and young person is safe, respected, heard and supported. Child safety is a core responsibility in every decision we make, every person we engage and every support we deliver.
We have zero tolerance for child abuse and harm, including physical, sexual and emotional abuse, neglect, grooming, exploitation, violence, discrimination and harmful online conduct. Every concern, disclosure, allegation and complaint is taken seriously and acted on promptly.
Child safety is everyone’s responsibility. Our leaders are accountable for ensuring that safeguards are understood, applied, monitored and continuously improved.
WHAT CHILDREN CAN EXPECT
Your rights are at the centre of our care
OUR COMMITMENTS IN PRACTICE
How we make child safety real every day
Our public promise is supported by clear policies, capable people, child-centred practice and active oversight.
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1. Leadership and accountability
The Director champions a child safe culture, allocates resources and monitors compliance, risk and improvement.
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3. Families are involved
We communicate openly with parents, carers and advocates and invite their feedback on safety and service quality.
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5. Suitable, supported workers
Workers are screened, reference checked, inducted, trained and supervised. Required checks are verified before child-related work.
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7. Training before care
SSRC workers complete child-safety awareness and reporting training before providing care, with ongoing competency checks.
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9. Learning and improvement
We review incidents, complaints, feedback, near misses and audit findings, then verify that corrective actions work
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2. Children participate
Grow into senior roles, team leadership, or specialised care positions with clear development support.
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4. Equity and inclusion
We adapt support for disability, communication, culture, identity, age and trauma, with particular attention to increased vulnerability
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6. Child-focused complaints
Children and families can raise concerns safely, privately and accessibly without punishment or reduced services.
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8. Safe environments
Physical and online risks are identified and reduced while preserving children's privacy, development, choice and connection.
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10. Clear, accessible rules
Our policies and Child Safe Code of Conduct explain expected behaviour, prohibited conduct, reporting and consequences.
How we make child safety real every day
ACCOUNTABILITY | Breaches may result in removal from child-related work, disciplinary action, termination and external reporting
SPEAK UP
We will listen, protect and act
Children, young people, families and workers can raise a concern in the way that feels safest for them. You do not have to prove what happened before speaking up.
Tell us in a way that works for you
1. Tell any Concept Care worker, manager or trusted adult.
2. Call 1800 266 237 or email info@conceptcare.com.au.
3. Ask a family member, advocate, interpreter or communication partner to help.
4. Use our feedback and complaints form. Anonymous concerns are accepted.
What happens next
We listen and take you seriously.
We act first to protect immediate safety.
We report to external authorities when required.
We explain next steps and keep you informed.
We protect privacy as far as the law allows.
No punishment or reduced services for speaking up
Urgent help and independent support
EMERGENCY
Police / Ambulance
If anyone is in immediate danger
000
CHILD PROTECTION
NSW Child Protection Helpline
Open 24 hours a day, 7 days a week
13 21 11
NDIS COMLAINTS
NDIS Quality and Safeguards Commission
Concerns about an NDIS provider or worker
1800 035 544
CHILD & YOUTH SUPPORT
Kids Helpline
Free, private counselling for ages 5 to 25, 24/
1800 55 1800
Accessible information and communication support
We provide child-friendly and accessible information, including Easy English and communication support. Please tell us what format, language, interpreter, advocate or communication method you need
Leadership endorsement
Concept Care’s Directors endorse this commitment and accept responsibility for ensuring child safety is embedded across our leadership, workforce, services, and continuous improvement systems. This commitment will be reviewed by 5 August 2027.
This public statement supports, and does not replace, Concept Care’s controlled child-safety policies and procedures.